SHIPPING & RETURNS

Return:
We don’t take returns on items sold once.

Size Exchange:
If the customer has any size issue with the product, they need to WhatsApp us at +919904274818 within 10 days** from the date of delivery of the parcel.

• No reverse pickup service available; the customer has to self-courier the product to our address.

• Shipping charges are borne by the customer.

Please Note:

• All purchases made on Sale/Offer or products mentioned as “No Exchange” in the description are non-exchangeable.

• Parcel opening video is mandatory.

• The returned items must be received in new, unused condition.

Damaged/Wrong Delivery:

• If it’s a damaged/defective product or an incorrect item sent, we will replace it with the next fastest courier service.

• Each product is shipped after three layers of quality check, and the process is recorded for reference.

• Still, if there is any issue, we will resolve it for you.

Invalid Reasons (When Exchange is NOT Accepted)

1. Colour Difference: Up to 10% variation due to screen resolution & lighting.

2. Material or Colour Dislike: All product details are mentioned; we use the best quality material. Please check the details before placing an order.

3. Buyer’s Change of Mind:

   • Orders cannot be cancelled simply because the buyer no longer wants the item.

   • After submitting an order, the buyer enters into a legally binding contract to purchase all items in that order.

Cancellations

Once an order has been dispatched from Prem Creation, it cannot be cancelled.